when a client couldn't create quotes on one of her PCs using Amphis Customer CRM software, we were a bit puzzled. the other PCs were running the same software and had the same network settings, and were successfully saving Microsoft Word documents such as quotes and invoices to a shared folder on the server.
it looked like a permissions problem, but the same network user was being used to connect to the server from all the PCs.
the error message said "Cannot Save Word Document" although the IT dept confirmed that the Microsoft Word document was in fact being created and saved ok, but then being overwritten by the template.
it seemed like Microsoft Word was acting a bit strange but a re-install of Microsoft Office didn't help.
the answer came from google where a number of posts recorded problems with Microsoft Word saving to network drives with the culprit being the antivirus software set to protect network drives.
so the solution.... was to change the settings of Kaspersky to stop it protecting network drives from that PC. now Microsoft Word works fine and the user can create quotes and other documents ok with Amphis Customer CRM software.
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